This is an excellent idea by Cyta. Companies should use social media as channels for support. Although most people in Cyprus use Facebook, Cyta is using Twitter for supporting their clients. Twitter does have the limitation for 140 characters per tweet (this is what I actually asked them) but it is best suited for giving instant answers. Furthermore users in Twitter tend to be…less anonymous.
I’ve send them a tweet last night and as you can see they replied to me.
And they replied me after a while.